Support
1. What are the benefits of a trial membership?
After signing up to our trial membership, you are given 1 day to try out our platform. During this time you can check the service and make your choice to continue using it. Do nothing to keep your membership, just enjoy and we will automatically upgrade it for you after the end of the trial period (unless you unsubscribe prior to the end of the trial period). Enjoy our fitness & lifestyle content and who knows, you may have found your new workout motivator.
2. I did not receive my login details - what now?
We always send your login credentials to the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.
3. Why my card is charged?
Once you signed up to the trial membership you have 1 day of unlimited access to the content available on it. If you do not cancel your membership prior to the end of the trial period your account is automatically upgraded to the paid membership. The price is up to £59.99 per month (or an equivalent in your local currency which was initially mentioned on the payment page).
4. How much does my membership cost?
Monthly membership to our Portal is provided to you for the price of up to £59.99 per month (or an equivalent in your local currency which was initially mentioned on the payment page). It is subscription based therefore your card is charged every month automatically to provide you continuous access to the content available at the Portal.
5. When will I get charged for my membership?
Once your trial period ended your card will be charged for a monthly membership price of up to £59.99 (or an equivalent in your local currency which was initially mentioned on the payment page) unless you unsubscribe prior to the end of the trial period. The date of the first payment will be considered as your billing date. If your next billing date is scheduled for the date that does not exist in a given month the payment will be made on the last day of that month.
6. Will I get confirmation about my payment?
Yes, you will receive a confirmation with transaction details to the email address you signed up with.
7. Can I cancel my membership/delete my account?
Yes, you will receive a confirmation with transaction details to the email address you signed up with.
8. Will I get confirmation that my membership was cancelled?
Yes, you will receive a confirmation to the email address you signed up with.
9. I did not receive a confirmation. How do I know my subscription is cancelled?
The confirmation was sent to the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.
If you still can find it please contact our Support +442070728869 (24 hours/7 days), [email protected]. for clarification.
If you still can find it please contact our Support +442070728869 (24 hours/7 days), [email protected]. for clarification.
10. Can I ask for a refund?
Please contact our Support +442070728869 (24 hours/7 days), [email protected]. with your refund request. We will issue refunds after investigating on a case-by-case basis. We will take into consideration things such as other complaints received or other customers’ comments. If an issued refund is for recurring billing, we will only refund the most recent payment. A refund for a recurring billing will result in immediate cancellation of the recurring service. A refund of fees for any nonrecurring service will also result in immediate termination of access to the service.
11. I forgot my password. What do I do?
Your initial password was provided to you by the email you signed up with. If you did not change it after receiving you may still find it in your inbox and use it for login.
You may also use the ‘Forgot my password’ button to renew your password. Click Login and then ‘Forgot your password?’, enter the email address you signed up with. Please check your inbox. If you can’t find the email please also check your junk/spam folder.
If you forgot both your password and your login please contact our Support for assistance +442070728869 (24 hours/7 days), [email protected].
If you forgot both your password and your login please contact our Support for assistance +442070728869 (24 hours/7 days), [email protected].
12. What device do I need?
We created a portal that can be used on any type of device, whether this is a mobile phone, a tablet, or a laptop. As a member, you can log in to the portal and get the most out of your devices.
